Urgent
Received an official letter, summons or document request?
First identify the authority, the response deadline and what the document is asking for. Do not send a random reply before understanding the request.
First steps
Check the sender
Authority name, case/reference number and document date.
Find the deadline
Record the date of receipt and the final response date if one is stated.
Collect attachments
Keep every page of the letter and all attachments together.
Identify the type of matter
Determine whether it is a request for documents, summons, notice or decision.
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If the document concerns a deadline, refusal, termination of proceedings or an obligation to provide evidence, contact us urgently and we will carry out an individual review.